To ensure the protection and security of your information when accessing www.potiquehotel.com (hereinafter referred to as the “Website”), we are committed to safeguarding all the data we collect.
SECURE BOOKING
If you choose to make an online reservation through our Website, you will be redirected to an official booking interface at the link https://book-directonline.com. While this link and interface are part of our booking steps, they are managed by a third party and therefore subject to different privacy policies. We understand that security remains a top concern, so we have carefully selected a trusted provider with strong data protection standards.
PROTECTING YOUR INFORMATION
We want you to feel confident when planning your stay and submitting booking details through our Website. Therefore, Potique Hotel (“the Hotel”) is committed to keeping your information secure. We have implemented a comprehensive security program with a dedicated web development and maintenance team to ensure that your data is safely stored and protected from unauthorized access. Our Website has also been certified as secure and complies with strict standards. Our servers and systems are equipped with proper encryption, obfuscation, and firewall technologies. When you submit personal information during booking or via registration emails, your data is protected using Secure Socket Layer (SSL) technology, ensuring safe transmission without information leakage.
We use various technical and security measures to protect your personal data. However, no method is absolutely secure, so we advise you to take caution in protecting your account and personal details.
PRIVACY POLICY
At Potique Hotel, your privacy and the confidentiality of your personal information are of utmost importance. We are committed to complying with legal requirements and protecting your data. Information will only be collected and used with your consent unless otherwise required by law. We do not disclose identifiable personal information to any third party without your permission.
The purpose of collecting personal information is to provide services to you, manage our customer database, and promptly handle any arising issues (if any).
Our goal is to offer you a secure internet experience, where you can confidently provide information to assist with bookings and hotel services. To achieve this, part of our website operations involves collecting certain information about visitors and users.
We understand the importance of your privacy and will clearly explain what information is collected and how we use it. This privacy policy applies solely to our Website.
This privacy policy covers two types of information collected: personal and aggregate data.
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“Personal information” refers to data you voluntarily provide that identifies you or your associated company when using this Website. Examples include your name, email address, phone number, affiliated company, access location, and other personal data.
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“Aggregate data” refers to general information such as the number of visits to specific pages, referral websites, or links followed to reach the site.
WHAT INFORMATION IS COLLECTED AND HOW DO WE USE IT?
We take great care to ensure your personal data is not used without your knowledge or permission. You may have submitted a request for hotel information, participated in one of our promotions, or subscribed to our newsletter. In response, we may request information such as your name, phone number, or email. If you choose to provide it, we will use it only for the stated purposes at the time of collection.
WE USE YOUR INFORMATION TO:
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Process your booking and payment requests;
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Contact you regarding your reservation;
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Make requested changes to your booking;
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Provide a personalized experience on our Website;
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Respond to your inquiries, complaints, and other correspondence;
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Prevent fraud or account misuse;
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Register you for marketing/promotional emails or other information of interest;
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Fulfill legal obligations as required by competent authorities.
DATA RETENTION PERIOD
If you choose to participate, please note we only use your information for hotel-related purposes. We do not sell, rent, or share your personal information with third parties, nor use it for unauthorized commercial purposes. Personal data will be stored indefinitely unless you request its removal. You may request to be removed from our records at any time.
ENTITIES WHO MAY ACCESS PERSONAL INFORMATION
Your personal data may be shared with the following, as permitted by law:
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Hotel management;
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Third-party services integrated with www.potiquehotel.com;
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Competent government authorities;
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Financial, legal, or auditing advisors;
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Claimants with valid proof of customer misconduct.
CONTACT INFORMATION FOR DATA MANAGEMENT
POTIQUE HOTEL
(Managed by: Blue Sea Hotel Management Co., Ltd.)
– Address: 22 Hung Vuong Street, Nha Trang City, Khanh Hoa Province
– Phone: 0258 3556 999
– Email: reservation@potiquehotel.com
– Website: potiquehotel.com
– Business Registration No.: 4201922925
• First registration: March 5, 2021
• Second update: December 14, 2022
• Registered with the Business Registration Office – Department of Planning and Investment of Khanh Hoa Province
– Legal Representative / Owner: Mr. Truong Minh Toan (Director)
HOW TO ACCESS OR EDIT YOUR PERSONAL DATA
You may request to check, update, modify, or delete your personal information by contacting us:
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Email: marcom@potiquehotel.com
We will verify and respond with instructions to help you restore or protect your data.
COMPLAINT RESOLUTION MECHANISM
You have the right to lodge complaints if your personal information is used improperly or beyond the agreed scope. Upon receiving a complaint, our Management Board will verify, investigate, and respond as soon as possible.
WHEN & HOW THIS PRIVACY POLICY IS PRESENTED
This privacy policy is publicly displayed on the Website and at the point when you first submit your information. By using our services, you acknowledge that you have read, understood, and agreed to this policy.
Potique Hotel may update this policy periodically. We will always publish the most current version on our Website. Please review it regularly to stay informed of our privacy practices and to ensure your personal data remains safe and secure at one of the finest hotels in Nha Trang.