Terms and Conditions

Please read the following terms and conditions carefully, as they govern all access to and use of Potique Hotel’s website.

WEBSITE USAGE AGREEMENT
Your use of any Potique Hotel website (collectively referred to as “this Website”) is governed by the following terms and conditions. By using this Website, you agree to Potique Hotel’s terms and consent to our Privacy Policy. Click here to view our privacy policy.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE WEBSITE.
By using, viewing, or interacting with this Website or any content, service, or feature on it, you fully agree to all the terms below. If you do not agree, please discontinue use immediately. If you are under 18 years of age or lack full legal capacity, you are not permitted to use this Website.

Potique Hotel may modify, add, or remove any part of these Terms without prior notice, and such changes will be effective immediately unless otherwise stated. Continued use of the Website after any change constitutes your acceptance of the revised Terms.

LIMITED TO PERSONAL, NON-COMMERCIAL USE
This Website is intended for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, images, text, video, audio, content, trademarks, trade dress, intellectual property, products, or services available on this Website.

USE OF THE WEBSITE
You affirm that you are legally capable of entering into binding agreements. This Website is not intended for minors. You confirm that you are at least 18 years old and legally capable of making a reservation via the Website.

You also affirm that you are legally authorized to make a reservation on behalf of others, if applicable. All reservations must be lawful and made in good faith. Fake, fraudulent, or speculative bookings are prohibited.

The information you provide must be accurate. Misuse of the reservation system may result in denied access. For paid services, you must comply with payment conditions and are responsible for any associated charges.

Certain rates may have specific conditions, such as promotional requirements. You are responsible for ensuring eligibility. Potique Hotel reserves the right to deny the rate if conditions are not met.

UNAUTHORIZED USE PROHIBITED
You agree not to use the Website for any unlawful or prohibited purposes under these Terms.

COPYRIGHT AND TRADEMARKS
All content on this Website is copyrighted by Potique Hotel or licensed third parties. You may not copy, upload, post, or redistribute any content without prior written consent. All trademarks, trade names, and logos are proprietary and legally protected.

CODE OF CONDUCT
You agree not to:

• Upload, post, or transmit unlawful, offensive, obscene, or harassing content.

• Publicly share someone else’s personal information without consent.

• Submit false, defamatory, or harassing content.

• Infringe on third-party intellectual property rights.

• Transmit viruses, malware, or spyware.

• Overload the system, send spam, or attack the site.

• Attempt unauthorized access to restricted data.

• Use the Website for any illegal purpose.

EXTERNAL LINKS
This Website may contain links to external websites not controlled by Potique Hotel. We are not responsible for their content, security, or availability. Access is at your own risk.

LIMITATION OF LIABILITY
Potique Hotel is not liable for any damages (including indirect, special, or consequential) arising from the use or inability to use this Website, even if advised of the possibility of such damages.

Our total liability shall not exceed the amount you paid (if any) at the time of the event giving rise to the claim.

DISCLAIMER
You use this Website at your own risk. The content is provided “as is” without warranties of any kind, express or implied. The Website may contain errors, omissions, or outdated information. Potique Hotel reserves the right to correct errors, including after bookings are made.

We do not guarantee uninterrupted or error-free operation. We are not liable for damage to your devices, data, or credit card information resulting from use of the Website.

INDEMNITY
You agree to indemnify, defend, and hold harmless Potique Hotel and its affiliates from any claims, losses, costs, or damages arising from your use of the Website, including violations of third-party intellectual property rights.

GENERAL TERMS
These Terms are governed by the laws of Vietnam. Disputes will be resolved by the competent courts of Vietnam. If any provision is found invalid, the remaining terms will still apply. Failure by Potique Hotel to act on a breach does not constitute a waiver of future enforcement.

1. WEBSITE OWNERSHIP INFORMATION (ARTICLE 29)

– Company name: Blue Sea Hotel Management Co., Ltd.
– Head office address: 22 Hung Vuong Street, Loc Tho Ward, Nha Trang City, Khanh Hoa Province
– Phone: 0258 3556 999
– Email: reservation@potiquehotel.com
– Business registration certificate: 4201922925

Initial registration: March 5, 2021
Second registration amendment: December 14, 2022
Issued by: Business Registration Office – Department of Planning and Investment of Khanh Hoa Province

– The Owner / The Legal Representative: Truong Minh Toan (Title: Director)

2. GENERAL TRANSACTION CONDITIONS (ARTICLE 32)

a) Best Rate Guarantee Policy:

We guarantee to refund the difference if you find a lower room rate for your reservation on another online booking site.
If you find a better rate than what is listed on the Potique Hotel website, please contact us either during your booking or within 48 hours after completing the booking. Simply provide us with a link to the booking confirmation, a screenshot showing the lower rate, and ensure that the link is still active at the time of review.

Conditions of the Best Rate Guarantee:
– The better rate must be for the same hotel, room type, and included benefits (e.g., breakfast included or not).
– The rate must be for the same check-in and check-out dates.
– The rate must include the same booking and cancellation conditions.
– The rate must be available for immediate booking confirmation.

Note: You do not need to make a reservation on another website — just show us the price difference between our website and other platforms.

b) Cancellation, Modification, and Refund Policy:

If guests wish to cancel or modify their reservation, they may do so either directly on the website where the booking was originally made or by contacting the property using the contact details provided in the booking confirmation email.

Guests are kindly requested to make full payment for the room at least 7 days prior to check-in.
If the room is canceled within 7 days before the check-in date or in the event of a no-show, the full amount paid or deposited will be forfeited.
Failure to contact the hotel or show up before the check-out time on the first night will result in cancellation of the remaining nights.

In cases of force majeure such as natural disasters, war, epidemics, or government regulations, or if the guest has legal restrictions, the hotel will notify the guest of the status of their reservation and shall not be liable for any compensation.

If the guest has paid or deposited in advance and then wishes to cancel or modify the reservation, the refund will be made in accordance with the terms and conditions of each reservation.
Requests for cancellations or modifications beyond the stated policies may be subject to charges according to the hotel’s policy.

If the guest cannot meet the free cancellation/modification conditions due to force majeure, they are encouraged to clearly state the reason to the hotel for refund consideration.

c) Booking Process:

To make a reservation on the Potique Hotel website, guests can follow these steps:

Step 1: Visit the website: https://potiquehotel.com
Step 2: Click the “BOOK NOW” button to go to the reservation page
Step 3: Select check-in and check-out dates, number of guests
Step 4: Review the room rates and cancellation/modification policies
Step 5: After selecting a suitable room, click “Select” and enter your contact and payment details
Step 6: Review your booking information. To confirm the reservation, click “Book”
Step 7: Potique Hotel will send a booking confirmation email containing details such as guest name, rate, check-in and check-out dates, and deposit/payment instructions
Step 8: Guest makes the room deposit
Step 9: Potique Hotel sends a deposit confirmation email
Step 10: Guest checks in at the hotel
Step 11: If needed, guest submits complaints/inquiries to the company

Guests can also contact Potique Hotel directly to book using the contact details below:
Phone: +84 258 3556 999
Email: reservation@potiquehotel.com
Address: 22 Hung Vuong, Nha Trang, Khanh Hoa

d) Extra Charges:

BREAKFAST & EXTRA BED SURCHARGE POLICY

Maximum occupancy is 3 adults or 2 adults + 2 children under 12 years old per room (except the Presidential Suite). Surcharges apply as follows:

– Free breakfast and stay for up to 2 children under 6 years old sharing a bed with parents.
– 1 child aged 6 to under 12 + 1 child under 6 sharing a room with 2 adults: breakfast surcharge applies to the child aged 6 and over. Extra bed surcharge applies if requested.
– 2 children aged 6 to under 12 sharing with 2 adults: surcharge for 1 extra bed and breakfast surcharge for the other child.
– Children aged 12 and above are considered adults.

EARLY CHECK-IN / LATE CHECK-OUT SURCHARGES

Check-in time: 14:00 | Check-out time: 12:00 noon
Early check-in and late check-out are subject to room availability at the time of arrival or departure.

Guaranteed early check-in or late check-out surcharges are as follows:

– Early check-in before 06:00: 100% of the Best Flexible Rate
– Early check-in from 06:00–10:00: 50% of the Best Flexible Rate
– Late check-out from 12:00–15:00: 30% of the Best Flexible Rate
– Late check-out from 15:00–18:00: 50% of the Best Flexible Rate
– Late check-out after 18:00: 100% of the Best Flexible Rate

e) Hotel Regulations:

Guests are kindly requested to review the hotel’s policy [here].

f) Responsibilities of the Hotel and the Customer in Each Transaction

Hotel Responsibilities:
Potique Hotel is committed to providing secure and efficient access to the website and its services, minimizing risks, and resolving issues promptly. However, the hotel reserves the right to suspend the website without prior notice, particularly for technical maintenance, and shall not be held legally liable in such cases.

Customer Responsibilities:
Customers are fully responsible for their own needs and choices regarding services selected on the website. Potique Hotel shall not be held liable for any false or fraudulent information provided by customers. Customers are also responsible for all actions taken through their accounts, including bookings made on behalf of others or minors. Customers must notify Potique Hotel immediately if they detect account misuse, fraud, or errors.

By using the website and its services, the customer agrees to comply with current regulations and Potique Hotel’s general Terms and Conditions. In case of any violation, the customer will be liable for any damages caused to the hotel or third parties.

Specifically:
– Any failed, incomplete, or fraudulent booking or payment due to the customer’s actions will result in cancellation of the service reservation without intervention from Potique Hotel.
– Customers will be denied service if their behavior is deemed disruptive to the premises or to other guests.
– Smoking is strictly prohibited in non-smoking areas and in guest rooms.
– Customers must not disrupt hotel operations or jeopardize the safety of the property or other individuals. Any behavior that violates public order, hotel rules, or moral standards will result in the guest being asked to leave without any refund or compensation. If no payment was made in advance, the customer must pay for any services used before departure.
– All minors must be accompanied by an adult and must present identification. If accompanied by an authorized person, proof of parental consent may be required.
– Customers agree not to use any intellectual property such as documents, images, music, audiovisual content, software, or video games in any way that infringes copyrights or ownership rights.
– Customers are liable for any damage they or their guests cause on the premises and must bear the cost of repairs or penalties for non-compliance with the rules.

3. DELIVERY OF SERVICES (ARTICLE 33)

a) Service Provision Methods:
Customers may book accommodations through email, the Potique Hotel website (potiquehotel.com), online travel agencies, phone, or in person at the hotel.

b) Estimated Delivery Time:
The hotel will respond to booking requests within 24 hours after checking room availability and other factors (maintenance, natural disasters, epidemics, etc.), excluding public holidays and weekends.

c) Geographical Limitations (if any):
There are no geographical restrictions on service delivery at the hotel.

In the event of a dispute after booking, customers may file a complaint directly via the hotel’s hotline. Complaints will be received, forwarded to the relevant department within 24 hours, and resolved as soon as possible.

In force majeure situations (natural disasters, war, epidemics, government regulations, legal restrictions related to the customer), the hotel will promptly inform the customer of the reservation status and shall not be liable for compensation.

If a customer cancels a booking and meets the cancellation conditions stated, they will receive a refund according to the booking’s policy. Requests for cancellations or changes outside of the defined policies may be subject to fees as per hotel policy.

If the customer fails to meet the cancellation/change conditions due to force majeure, they may submit a written explanation for the hotel’s review. Refunds will be based on each reservation’s terms and will be confirmed by hotel staff via email.

4. PAYMENT METHODS (ARTICLE 34)

Customers provide payment information to:
– Prepay for reservations
– Guarantee bookings

The hotel may accept various payment methods including international cards, domestic cards, bank transfer, and cash. If using a credit card to guarantee or prepay, customers may be required to present that card at check-in along with valid identification to prevent fraud. If no prepayment is made, the hotel may request a deposit or bank transfer as a guarantee for services used on-site.

Potique Hotel partners with the ONEPAY payment gateway, which accepts Visa, Mastercard, American Express (Amex), Diners Club, JCB, and Discover cards (subject to change). The card’s validity will be verified and may be declined for reasons such as theft, blocking, over-limit, or input errors. If an issue occurs, the customer must contact their bank or the hotel to confirm the reservation and payment method.

For bank transfer payments, please use the following details:

• Account Name: CONG TY TNHH QUAN LY KHACH SAN BIEN XANH

• Account Number: 1037547257 (VND) or 1052078459 (USD)

• Bank Name: Joint Stock Commercial Bank for Foreign Trade of Vietnam – Khanh Hoa Branch – VCB KHANH HOA

• SWIFT Code: BFTV VNVX 006

If the customer does not check in on the first night without notifying the hotel, the entire reservation will be canceled, and the hotel may release the room to other guests. Any prepayment will not be refunded or compensated.

If the reservation is guaranteed by a credit card or pre-authorized by the bank, the hotel will charge the first night (including taxes and fees) to the provided card according to the terms and conditions.